Answers:

1) How should I send my camera-ready art?

Art files of any size up to your maximum outgoing email limit should be sent to artwork@studio1204.com. Or you can send a CD-ROM or DVD. Please include a customer approved color printout of the the art. Another service we like is: http://www.yousendit.com which allows the uploading of very large files for storage for up to 7 days. We will be notified immediately by email that we have a download available (of your file). (return to Questions)

2) What file format should the art be in?

We prefer Photoshop files, but we also accept them in Adobe Illustrator, Acrobat PDF or Indesign. In illustrator, please remember to convert type to "outlines". In other files please include fonts. (return to Questions)

3) What is your maximum imprint size?

Our maximum imprint area is 21" x 21". All jobs will be reviewed with concern to garment size and press platen size. (return to Questions)

1) What is a screen?

A screen is a type of stencil that is made of fabric, stretched over a metal frame. Screens are then coated with a photo-sensitive emulsion and exposed through a film separation. Exposed areas are hardened and unexposed areas are washed away with water under high pressure. The screen is then inspected, dried, touched-up, and edges are taped. The screen is carefully mounted and registered on a press where ink is placed in it. A squeegee blade is selected and mounted on the press in order to force the ink through the screen and onto the garment. Screens are fragile and may be torn by garment buttons and various other factors. (return to Questions)

1) Can I get a sample of your work for our showroom?

Yes! Please send your request to beverly@studio1204.com, and include your name and address and what type of sample you are looking for, i.e. spot print on light, 4-color process on dark, etc. (return to Questions)

2) When do I need to approve a pre-production proof?

By noon of the day it is received. We will be waiting to hear from you. Please let us know if there will be a reasonable delay otherwise we will take down the press for the next job.(return to Questions)

1) How will my order be shipped?

All orders are shipped UPS Ground unless otherwise specified in writing.
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2) Can I have an order drop shipped and will my customer know whom it came from?

We will drop ship to your customer without our information on the packaging or packing slips. There will be an additional charge for multiple drop ship locations.
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1) How long will my order take?

Our normal delivery time is 10 days or less. Delivery date means the date we ship not the in hands date. If your order requires expedited service, please contact Customer Service for availability. (return to Questions)

2) Can you match spot colors to PMS numbers?

Yes, we have a large inventory of inks. We also mix our own when required. Ink mixing requires a great degree of experience that takes into account: lighting, shirt color etc. We offer similar quality to offset printing (business cards, stationary, etc.)
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3) Can you match process colors to PMS numbers?

We are able to achieve similar results to brochure and magazine quality. Not all pantone colors can be reproduced using CMYK inks. In these cases we can print additional spot colors for color accuracy. We suggest that you purchase or view the Pantone Solid to Process Guide to better understand the inherent limitations of solid to process color printing. To purchase a Pantone product please go online to http://www.ppa.org/Bookstore.
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4) Can you match my customer's digital photo, photoshop file or color vector illustration?

We are certain you will be pleased with our ability to match your supplied hard copy proof. Our printed process color grid allows us to adjust the digital art file to match from over 1,728 colors on white shirts that we have created using our inks, our screens, on our presses. We also have printed grids of over 2,187 different printed variations that include 3 white underprint situations on dark garments. This is a proven and predictable means to match your printed proof.(return to Questions)

5) Why is my 4-color process color job considered 5-color? / What is clear?

We print clear over our process color jobs on light shirts to seal the image and prevent the fabric from fuzzing up through the image after laundering. This ensures that the image will continue to look as bright as new much longer. (return to Questions)

6)What is a mockup?

Before art and separations begin, we will email you a mockup which details the sizing, and placement of imprints for your garments. If your submitted artwork looks unusually large or small we may suggest an alternate size unless you have specifically indicated sizing on your purchase order. It also details the imprint colors that will be used including white underprint(s) when needed. Please review this form for accuracy and indicate which Pantone colors you would like us to match (charges may apply). Please fax back to us at 510-324-7104 as soon as possible so that production may begin. (return to Questions)

7) What is a Pre-Production Proof?

A pre-production proof is the first garment off the press after color registration and color matching is approved by our in-house inspection. This garment is over-nighted to you or your client for in-hands approval. There is a charge for this service and it is critical that we receive approval or instructions by noon the day it is received. This ensures timely shipment of your order and those orders scheduled after your job. (return to Questions)

8) What is an E-photo Proof?

An E-photo proof is a digital photo or scan of the first garment as mentioned above that is emailed to you rather than over-nighted for critical timely approval and at a smaller charge. (return to Questions)

9) How should I submit my order?

Fax your P.O. to 510-324-7100 or email to info@studio1204.com.
It would be helpful if you would include imprint instructions such as imprint dimensions, preferred placement such as "4 inches from collar", "left" sleeve or "right" sleeve, paid pms color matches, etc.
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10) How many misprints should I expect?

We have one of the lowest misprint ratios in the industry. In 2004 we had approximately one misprint per 2000 shirts. We will not be responsible for misprints up to 2% for orders over 144 pcs. or 5% for orders below 144 pcs. on contracted goods. Garment defects are also to be expected on any order and it is highly recommended to order more garments than needed for each size if an exact quantity is required.(return to Questions)

11) Do you do rush orders?

Yes. There may be an extra charge for rush orders. Please call Beverly (510) 324-7100 for details
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12) What if I need to cancel my order?

Notify us as soon as possible. You are responsible for payment for everything up until we are notified of the cancellation.(return to Questions)

13) How are my shirts packaged?

We fold the shirts in a bulk dozen and ship approximately 6 dozen per case. There are additional charges for special packaging requests such as individual folds, polybagging, price tickets, etc.
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1) How much will my order cost?

You can look at our price lists to estimate the cost of your order, or you can call Beverly in customer service to get a price quote.(return to Questions)

2) Are there any additional fees?

You can expect to have additional fees for each order, from art charges to sorting fees. Please see our misc. pricing charts.(return to Questions)

3) What are my payment options?

We Accept accept major credit cards (Visa, Mastercard, Discover, and American Express). You may also request net terms by providing us with credit reference information.(return to Questions)